Terms and conditions of sale and purchase on the website
mayasoele.dk is managed by:


Maya Soele® ApS
Northwest Passage 91
8200 Aarhus N

Tel.: +45 4291 3959
Email: kontakt@mayasoele.dk
CVR no.: 43026275

The prices of the products are those that appear on mayasoele.dk at the time the order is placed.

Price error

If a price is clearly incorrect and you should reasonably have discovered this, we are not obliged to supply the product in question at the incorrect price.

Reservations

In the event of a delay, backorder or out-of-stock items, we will endeavour to inform you as soon as possible and what we can do about it – for example, give you your money back or help you find a similar item elsewhere.

All product prices on mayasoele.dk are valid until changed. Prices are stated in Danish kroner including 25% VAT and excluding any delivery costs. VAT is included.

Maya Soele® accepts payment with the following credit cards: Dankort, VISA/Dankort, EURO/MASTERCARD, VISA/Electron and MobilePay.

Reservation of amount

If you pay with an international payment card, the amount will be reserved immediately. The money will be reserved on your card or account until:

1) We deduct the amount when we ship the item, or

2) the money is released according to the agreement with your card issuer.

You can read more about the rules for your specific card from your card issuer.

We do not charge card fees.

You will receive an electronic order confirmation, with a unique order number, as an automatic approval of your purchase. This contains a specification of the goods that have been ordered, the buyer's contact information, delivery details, payment method, and the full amount of the goods including any delivery costs.

If you wish to contact us regarding a completed order, please provide your order number for more efficient service.

It is recommended that you review your order confirmation immediately and contact Maya Soele® as soon as possible if it contains any discrepancies or errors. The order confirmation is valid unless you object in writing immediately after receiving the order confirmation, as orders are packed and shipped immediately after receipt.

Maya Soele® ApS delivers nationwide, to all bridged islands. As standard, we DO NOT deliver to non-bridged islands, ask for a price.

Maya Soele® ApS offers delivery with delivery to a private person or with delivery to a pickup location of your choice. You will receive information regarding delivery and pickup options directly from the courier via the contact information you provided when placing your order.

The expected delivery time for orders within Denmark is 1-3 working days. Extra delivery time is expected for engraving. Every Tuesday and Thursday, orders placed before 11:00 are engraved and shipped the same day.

Orders are delivered by PostNord with/without delivery, GLS with/without delivery or dao with/without delivery, and follow their applicable shipping rates.

Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop at mayasoele.dk. The withdrawal period expires 14 days after the day you receive your goods.

If you wish to exercise your right of withdrawal, you must notify us before the deadline has expired.

This is done, for example, by sending us an unambiguous message via e-mail to kontakt@mayasoele.dk, where it must be clarified which goods you wish to return. Maya Soele's standard cancellation form can be used to draft the message with all necessary information.

The right of withdrawal can be exercised after receipt of the order, but also before. This can be done by refusing to receive the product upon home delivery, or by failing to pick up the order at the parcel shop. In both cases, however, it is a requirement that Maya Soele® receives clear notification of the buyer's withdrawal.

Please note that engraved items cannot be cancelled/returned.

Print and fill out our return form here and include it in the package: Download return form here
Or send an email to kontakt@mayasoele.dk with the following information:

To:
Maya Soele ApS
Northwest Passage 91
8200 Aarhus N
contact@mayasoele.dk

• I hereby declare that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods/delivery of the following services:
• Ordered on:
• Received on:
• Your name:
• Your address:
• Your signature (only if the form content is sent on paper):
• Date:

If your right of withdrawal concerns a gift that has been purchased and given to someone else, the gift recipient can contact us via email: kontakt@mayasoele.dk with the order number of the order. The same rules for the right of withdrawal apply to gifts. See the Standard Withdrawal Form.

If you have made a purchase consisting of several items, you have the option to return one, several or all of the items in the order in question. It must be made clear which items you wish to return before the items are sent back. Please note that Maya Soele® only covers the shipping costs for a single return shipment per order. You cannot get the shipping costs back if you regret part of your purchase.

If you have ordered multiple items in one order, which are delivered individually or in multiple shipments, the period runs from the day you receive the last item. If the agreement involves the delivery of items over a specific period, the withdrawal period expires 14 days after the day you receive the first item or package.

When you buy goods on mayasoele.dk you have a 14-day right of withdrawal. Before the deadline expires, you must have contacted us regarding your wish to return via kontakt@mayasoele.dk. After receiving the request to exercise the right of withdrawal, you have 14 days to send the desired goods back to us, you can for example use the return label that you receive by email.
The return costs 50 DKR, which will be deducted from the order when it is refunded (if you use our return label). Regardless of how you choose to return, you must pay for the package to be returned yourself.

Returns must be made to:
Maya Soele ApS
Northwest Passage 91
8200 Aarhus N

We only accept packages that are sent directly to the address.

You are responsible for the goods until they are received by us and are therefore also liable if damage occurs during transport. It is therefore important that the return shipment is packaged responsibly. It is also a good idea to save your postal receipt and tracking number.

The condition of the item when you return it
If the product has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and functioning of the product, you can only get a part of the purchase price back. The amount you can get back depends on the commercial value of the product, and in some cases this may mean that you can only get the shipping costs back.
We recommend that you return the item in the original packaging.
If the original packaging is missing, it may result in a decrease in the value of the item.

Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item has diminished in value, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we receive your notification that you wish to cancel the agreement.
We will refund the money using the same payment method you used for the purchase, unless we have agreed otherwise.

Personalized products cannot be returned or exchanged. This includes products with personally selected engravings.

It is possible to return only individual items in a combined order. However, this does not apply to bundles, which consist of several items under one product number. In the case of bundles, several products are purchased together, and they are therefore considered one item that cannot be divided subsequently. This is stated in your order confirmation if you have purchased a bundle. If you wish to exercise the right of withdrawal on the purchase of a product in a bundle, the entire purchased bundle must be cancelled and all items therein must be returned together.

The Danish Sales Act's rules on defects apply to purchases of goods. When you shop at Maya Soele®, as a consumer, you have a right to a complaint for 24 months. If your complaint is justified, this means that you can either have the goods repaired, exchanged, your money back or a reduction in the price, depending on the specific situation.

If the defect has occurred as a result of negligent use, incorrect maintenance, or is simply a natural sign of wear, your right to complain is waived if the product has had the durability, robustness and properties that can reasonably be expected.

You must make a complaint within a “reasonable time” and immediately after you discover the fault. If you make a complaint within two months of discovering the fault, the complaint will always be timely. If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Also remember to get a receipt for shipping so that we can refund your shipping costs.

To complain about an item, please contact us at kontakt@mayasoele.dk so that we can process your complaint. Please provide a detailed description of the problem with pictures.
Example of what a detailed description should contain at a minimum:
• What happened:
• Where is the problem:
• 2-3 pictures of the error from different angles.


Should the package or its contents be damaged upon arrival, you are encouraged to report it to the courier immediately, or preferably two days after receipt. We always pack all items carefully, thereby minimizing any possible damage.

The item is sent to:
Maya Soele ApS
Northwest Passage 91
8200 Aarhus N

We only accept business packages that are sent directly to the address.

If your order is placed from an EU country, you must pay Danish VAT, but no customs duties, cf. EU rules for customs on goods traded within the EU.

If you as a consumer want to complain about your purchase, you must contact us via kontakt@mayasoele.dk. If we are unable to find a solution, you can send a complaint to

The House of Representatives

Customs booth 2

8800 Viborg

Complaints portal for the House of Councillors

In order to complain, the product or service you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. There is a fee to have the complaint processed.

When you shop at an e-labeled webshop, you can have your case processed free of charge by the hose label - regardless of the amount. Read more: here

If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal (ODR): here

Maya Soele® is committed to protecting your privacy. All information you provide to us is received securely through SSL (Secure Sockets Layer). We need the following information when you shop with us: name, address, telephone number and email address.
We register and disclose your personal information in order to deliver the product to you. The personal information is registered with Maya Soele® ApS and stored for five years, after which the information is deleted.

By signing up for our SMS services, you consent to receive messages about news and offers from Maya Soele®. You can unsubscribe at any time by sending 'STOP' in response to an SMS. We keep your information secure and do not share it with third parties for marketing purposes.

We also work with a number of other companies that store and process data. The companies only process information on our behalf and are not allowed to use it for their own purposes.

We only cooperate with data processors in the EU or in countries that can provide adequate protection for your information.
The data controller at mayasoele.dk is Maya Soele® ApS.

You always have the right to send us your objections to the registration. You also have the right to access what information is registered about you. You have these rights according to the Danish Personal Data Act. Inquiries in this regard should be sent to kontakt@mayasoele.dk

The terms and conditions were last updated on 16.02-2025.